Diagnosing Paper Jams in HP Laser Printers

There are many things that can cause paperregistration assembly. These are not easily
jams in HP printers, and diagnoses vary from onereplaced and I suggest consulting a professional.
model to the next. In this article I will discuss3. The paper gets to the toner cartridge and then
some of the most common causes of printerjams.
jams and possible solutions.Try replacing the toner cartridge.
Where is the paper jamming?If you have a newer model printer (most HP
When you answer this question you are close tomodels) check to make sure that the toner
solving the problem.transfer bar is not stuck in an upright position.
1. If the printer will not pick up paper from trayCheck for debris. If there is debris in the paper
two or three there are several causes.path this can cause jamming. Debris can be a torn
Try using a lower weight paper. HP does notpiece of paper, a stable or just a build up of
recommend printing a higher weight than 20lbspaper dust. DO NOT touch the roller. It will hold
from and tray but tray one.the oil form your skin and cause print defects.
If this does not work the paper rollers probably4. The paper enters the fuser, but gets jammed
need to be changed. These come with everyinside.
maintenance kit, but most end users do notUnfortunately, the fuser will probably have to be
change them, they just change the fuser. If youreplaced, but check for any debris on the rollers
do not have rollers available try cleaning thembefore replacing. Also clean the paper path with a
with a lint free cloth and wipe away any paperlint free cloth. DO NOT touch the rollers. They will
dust or other debris.hold the oil form your skin.
2. The paper is picked up from the tray but doesThis does not cover all possible causes, only the
not make it to the toner cartridge.most common.
Typically this is the paper feed assembly or the