| There are many things that can cause paper | | | | professional. |
| jams in HP printers, and diagnoses vary from | | | | |
| one model to the next. In this article I | | | | 3. The paper gets to the toner cartridge and |
| will discuss some of the most common causes | | | | then jams. |
| of printer jams and possible solutions. | | | | |
| | | | Try replacing the toner cartridge. |
| Where is the paper jamming? | | | | |
| | | | If you have a newer model printer (most HP |
| When you answer this question you are close | | | | models) check to make sure that the toner |
| to solving the problem. | | | | transfer bar is not stuck in an upright |
| | | | position. |
| 1. If the printer will not pick up paper from | | | | |
| tray two or three there are several causes. | | | | Check for debris. If there is debris in the |
| | | | paper path this can cause jamming. Debris |
| Try using a lower weight paper. HP does not | | | | can be a torn piece of paper, a stable or |
| recommend printing a higher weight than 20lbs | | | | just a build up of paper dust. DO NOT touch |
| from and tray but tray one. | | | | the roller. It will hold the oil form your |
| | | | skin and cause print defects. |
| If this does not work the paper rollers | | | | |
| probably need to be changed. These come with | | | | 4. The paper enters the fuser, but gets |
| every maintenance kit, but most end users do | | | | jammed inside. |
| not change them, they just change the fuser. | | | | |
| If you do not have rollers available try | | | | Unfortunately, the fuser will probably have |
| cleaning them with a lint free cloth and wipe | | | | to be replaced, but check for any debris on |
| away any paper dust or other debris. | | | | the rollers before replacing. Also clean the |
| | | | paper path with a lint free cloth. DO NOT |
| 2. The paper is picked up from the tray but | | | | touch the rollers. They will hold the oil |
| does not make it to the toner cartridge. | | | | form your skin. |
| | | | |
| Typically this is the paper feed assembly or | | | | This does not cover all possible causes, only |
| the registration assembly. These are not | | | | the most common. |
| easily replaced and I suggest consulting a | | | | |