| 3 Steps To Troubleshooting Image Problems On | | | | Usually the first question is, "Have you |
| Your Laser Printer | | | | changed the cartridge?" This is very |
| | | | important because no one wants to pay a |
| It usually happens at the most inopportune | | | | technician to show up on-site to change a |
| time; when you are printing a very important | | | | toner cartridge. (Right?) Once you have |
| report. The print starts smudging and the | | | | determined the toner cartridge was replaced. |
| image quality is bad. There are different | | | | (I strongly recommend to the person |
| image quality problems. | | | | overseeing this step to eyewitness the |
| | | | cartridge being changed.) Many times a |
| · Banding- Horizontal lines through the | | | | technician has showed up on site and… |
| print job. | | | | everybody thought somebody else changed the |
| | | | cartridge when, really nobody changed the |
| · Smudges- An image keeps appearing in a | | | | toner cartridge. |
| uniform sequence. | | | | |
| | | | 3rd step ½ Page Test |
| · Fades print- The print gets lighter. | | | | |
| | | | What is a half page test? After inspection of |
| 1st Step Visually inspect the printer and | | | | the printer is completed, and toner cartridge |
| toner cartridge. | | | | is replaced. Put paper into the manual tray |
| | | | and do a test print. When the page is almost |
| Sometimes something can be inside the | | | | all the way in the printer open the lid. This |
| printer. Labels can get stuck on the | | | | will tell you if the problem happens before |
| cartridge and fuser. Wipe out the cavity of | | | | the fuser or after the fuser. If the image is |
| the printer with a dry cloth. Make sure | | | | still on the page before the fuser after |
| nothing is inside the printer. | | | | steps 1 & 2 it could be a transfer roller or |
| | | | worse case a board. If the image is not on |
| 2nd step Change the cartridge. | | | | the page before it gets to the fuser then it |
| | | | could be a fuser problem. Once these steps |
| Many times technicians have gotten a call | | | | are completed it is time to make the service |
| from a customer that had poor print quality. | | | | call to a service provider of your choice. |