| 3 Steps To Troubleshooting Image Problems On | | | | change a toner cartridge. (Right?) Once you have |
| Your Laser Printer | | | | determined the toner cartridge was replaced. (I |
| It usually happens at the most inopportune time; | | | | strongly recommend to the person overseeing |
| when you are printing a very important report. | | | | this step to eyewitness the cartridge being |
| The print starts smudging and the image quality is | | | | changed.) Many times a technician has showed up |
| bad. There are different image quality problems. | | | | on site and… everybody thought |
| · Banding- Horizontal lines through the print | | | | somebody else changed the cartridge when, really |
| job. | | | | nobody changed the toner cartridge. |
| · Smudges- An image keeps appearing in a | | | | 3rd step ½ Page Test |
| uniform sequence. | | | | What is a half page test? After inspection of the |
| · Fades print- The print gets lighter. | | | | printer is completed, and toner cartridge is |
| 1st Step Visually inspect the printer and toner | | | | replaced. Put paper into the manual tray and do a |
| cartridge. | | | | test print. When the page is almost all the way in |
| Sometimes something can be inside the printer. | | | | the printer open the lid. This will tell you if the |
| Labels can get stuck on the cartridge and fuser. | | | | problem happens before the fuser or after the |
| Wipe out the cavity of the printer with a dry | | | | fuser. If the image is still on the page before the |
| cloth. Make sure nothing is inside the printer. | | | | fuser after steps 1 & 2 it could be a transfer |
| 2nd step Change the cartridge. | | | | roller or worse case a board. If the image is not |
| Many times technicians have gotten a call from a | | | | on the page before it gets to the fuser then it |
| customer that had poor print quality. Usually the | | | | could be a fuser problem. Once these steps are |
| first question is, "Have you changed the | | | | completed it is time to make the service call to a |
| cartridge?" This is very important because no one | | | | service provider of your choice. |
| wants to pay a technician to show up on-site to | | | | |