| Although an HP printer is generally regarded | | | | accept the applied settings too well. Sizes, |
| as one of the best machines available in the | | | | alignment and color settings are reported to |
| market, there are certain grievances that are | | | | be defective. |
| repeatedly pointed out by various consumers. | | | | |
| For instance, Paula of Bedford, one of the | | | | Many customers complain that the printing |
| customers, writes in her product review that | | | | process abruptly stops in the middle and |
| "I am interested in the suit against HP. I | | | | documents are not printed in full. According |
| have an Office Jet LX printer. And the cost | | | | to them, incorrect warnings are generated. An |
| for the ink is outrageous." This is a very | | | | HP printer quits accepting the sheets only |
| common complaint, and many users accuse an HP | | | | after three months of use. No matter how much |
| printer of consuming too much of ink and | | | | the user tries to insert the sheet, the |
| hence, making the operation costly. | | | | printer keeps on generating the 'out of |
| | | | paper' message. A common complaint is that |
| HP Photosmart C3180 is particularly notorious | | | | the user guide does not contain useful or |
| among the customers for its lengthy and | | | | sufficient material. The only information |
| complicated installation process. Nicholas | | | | contained in the user manual is about the |
| Tier, a customer, writes, "I am fairly | | | | installation process and nothing else than |
| computer-literate (and can read | | | | that. |
| instructions!). But the installation process | | | | |
| nearly drove me insane. I installed three | | | | A common customer complaint against HP |
| times and I'm still not 100% sure that | | | | machines is their slow speed plus high ink |
| everything that should have been installed | | | | costs. Many customers mention in their |
| actually did." A variety of other customers | | | | writings that the bottom, sides and top of |
| have also laid great emphasis on this | | | | the page are left blank. Often the printing |
| particular demerit of HP Photosmart C3180. | | | | is not straight. Most of the customers regard |
| Another customer claims to have spent as long | | | | many models of HP as unsuitable for |
| as five hours during the installation process | | | | professional use. The HP customer support is |
| of this HP model. Yet, another customer has | | | | generally believed to be very uncooperative. |
| mentioned about the same model that its | | | | A large number of customers make angry |
| mechanism of paper rolling got damaged only | | | | comments about the customer service which, |
| within a few month of its purchase. Besides, | | | | according to them, is never willing to help |
| the print quality has not been quoted to be | | | | them with their problems. In short, the |
| too good either and there are frequent paper | | | | customers have a lot of negative feedback |
| jams even the paper is HP Photo Paper. Often, | | | | against different HP models. |
| the pages are bent and the printer does not | | | | |