| Although an HP printer is generally | | | | Photo Paper. Often, the pages are bent |
| regarded as one of the best machines | | | | and the printer does not accept the |
| available in the market, there are | | | | applied settings too well. Sizes, |
| certain grievances that are repeatedly | | | | alignment and color settings are |
| pointed out by various consumers. For | | | | reported to be defective. |
| instance, Paula of Bedford, one of the | | | | Many customers complain that the |
| customers, writes in her product review | | | | printing process abruptly stops in the |
| that "I am interested in the suit | | | | middle and documents are not printed in |
| against HP. I have an Office Jet LX | | | | full. According to them, incorrect |
| printer. And the cost for the ink is | | | | warnings are generated. An HP printer |
| outrageous." This is a very common | | | | quits accepting the sheets only after |
| complaint, and many users accuse an HP | | | | three months of use. No matter how much |
| printer of consuming too much of ink and | | | | the user tries to insert the sheet, the |
| hence, making the operation costly. | | | | printer keeps on generating the 'out of |
| HP Photosmart C3180 is particularly | | | | paper' message. A common complaint is |
| notorious among the customers for its | | | | that the user guide does not contain |
| lengthy and complicated installation | | | | useful or sufficient material. The only |
| process. Nicholas Tier, a customer, | | | | information contained in the user manual |
| writes, "I am fairly computer-literate | | | | is about the installation process and |
| (and can read instructions!). But the | | | | nothing else than that. |
| installation process nearly drove me | | | | A common customer complaint against HP |
| insane. I installed three times and I'm | | | | machines is their slow speed plus high |
| still not 100% sure that everything that | | | | ink costs. Many customers mention in |
| should have been installed actually | | | | their writings that the bottom, sides |
| did." A variety of other customers have | | | | and top of the page are left blank. |
| also laid great emphasis on this | | | | Often the printing is not straight. Most |
| particular demerit of HP Photosmart | | | | of the customers regard many models of |
| C3180. Another customer claims to have | | | | HP as unsuitable for professional use. |
| spent as long as five hours during the | | | | The HP customer support is generally |
| installation process of this HP model. | | | | believed to be very uncooperative. A |
| Yet, another customer has mentioned | | | | large number of customers make angry |
| about the same model that its mechanism | | | | comments about the customer service |
| of paper rolling got damaged only within | | | | which, according to them, is never |
| a few month of its purchase. Besides, | | | | willing to help them with their |
| the print quality has not been quoted to | | | | problems. In short, the customers have |
| be too good either and there are | | | | a lot of negative feedback against |
| frequent paper jams even the paper is HP | | | | different HP models. |