| Although an HP printer is generally regarded as | | | | pages are bent and the printer does not accept |
| one of the best machines available in the market, | | | | the applied settings too well. Sizes, alignment and |
| there are certain grievances that are repeatedly | | | | color settings are reported to be defective. |
| pointed out by various consumers. For instance, | | | | Many customers complain that the printing |
| Paula of Bedford, one of the customers, writes in | | | | process abruptly stops in the middle and |
| her product review that "I am interested in the | | | | documents are not printed in full. According to |
| suit against HP. I have an Office Jet LX printer. | | | | them, incorrect warnings are generated. An HP |
| And the cost for the ink is outrageous." This is a | | | | printer quits accepting the sheets only after three |
| very common complaint, and many users accuse | | | | months of use. No matter how much the user |
| an HP printer of consuming too much of ink and | | | | tries to insert the sheet, the printer keeps on |
| hence, making the operation costly. | | | | generating the 'out of paper' message. A common |
| HP Photosmart C3180 is particularly notorious | | | | complaint is that the user guide does not contain |
| among the customers for its lengthy and | | | | useful or sufficient material. The only information |
| complicated installation process. Nicholas Tier, a | | | | contained in the user manual is about the |
| customer, writes, "I am fairly computer-literate | | | | installation process and nothing else than that. |
| (and can read instructions!). But the installation | | | | A common customer complaint against HP |
| process nearly drove me insane. I installed three | | | | machines is their slow speed plus high ink costs. |
| times and I'm still not 100% sure that everything | | | | Many customers mention in their writings that the |
| that should have been installed actually did." A | | | | bottom, sides and top of the page are left blank. |
| variety of other customers have also laid great | | | | Often the printing is not straight. Most of the |
| emphasis on this particular demerit of HP | | | | customers regard many models of HP as |
| Photosmart C3180. Another customer claims to | | | | unsuitable for professional use. The HP customer |
| have spent as long as five hours during the | | | | support is generally believed to be very |
| installation process of this HP model. Yet, another | | | | uncooperative. A large number of customers |
| customer has mentioned about the same model | | | | make angry comments about the customer |
| that its mechanism of paper rolling got damaged | | | | service which, according to them, is never willing |
| only within a few month of its purchase. Besides, | | | | to help them with their problems. In short, the |
| the print quality has not been quoted to be too | | | | customers have a lot of negative feedback |
| good either and there are frequent paper jams | | | | against different HP models. |
| even the paper is HP Photo Paper. Often, the | | | | |