| To get a perspective of the best printers
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| | category. With more than average ratings,
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| in the market, recently PC Mag conducted
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| | multifunction ink jets, as well as photo
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| the Reader's Choice: Printer's Survey.
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| | printers, Canon has distinguished itself
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| After all, who better than the consumer
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| | well. Another interesting aspect - less
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| to review which printers are the best! In
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| | than 3% of Canon printers needed repair
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| the Reader's Choice survey more than 6500
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| | on average and their technical support is
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| printers, including color ink jets to
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| | much superior than others. Even Canon's
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| mono lasers were analyzed.
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| | ink is top quality with affordable rates.
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| Service levels being the new driver
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| | Canon ink cartridges cost has a score of
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| According to the Reader's Survey, the top
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| | 4.9 out of 10, with an overall rating of
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| two in the list are Canon and HP
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| | 5.7.
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| respectively. While HP has always
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| | 2. HP: The overall score for HP is
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| remained the favorite, Canon has moved
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| | better than average. However their
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| ahead of it this year. Product features
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| | technical support still remains
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| are no longer the sole yardstick of
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| | unpopular, in spite of their Instant
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| competitive edge. The new 'mantra' of
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| | support utility which maps dysfunctional
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| success is the service levels and
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| | printers to the call centers for instant
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| maintenance required. That's why overall,
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| | action. The root of the problem lies in
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| parts needing repair have declined from
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| | HP's support providers. HP ink is
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| 11% to 8% over a one year span! Among
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| | costlier and also the 3rd party ink of HP
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| printers less than a year old, the ones
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| | printers. Even their photopaper is
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| which stood their ground were Konica
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| | costly!
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| Minolta and Samsung. These printers did
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| | 3. Brother's: The quality of ink is
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| not need much repair as far as their
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| | not as good although cost of ink does not
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| units were concerned.
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| | pose a major problem with consumers.
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| Service levels have not been up to
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| | Their mono lasers require minimal
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| readers' expectations although the basic
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| | maintenance and have scored well. However
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| technical support is fine by them.
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| | Brother's ink and photos overall get a
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| Printer type scores
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| | poor score.
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| As far as home printers go, Samsung seems
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| | 4. Epson: Their first-year printers
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| to be the top on the list. Another
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| | have received very good scores- an 8.2
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| interesting observation is that HP, which
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| | rating. However since 2005, there's been
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| used to be the strong favorite, isn't
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| | a sharp rise in repairs needed - almost
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| anywhere among the top 2 in the photo
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| | 6% of the new printers needed repair - a
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| printers category. In fact, Epson and
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| | disturbing trend for Epson.
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| Canon take the top 2 slots. HP does seem
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| | 5. Dell: While Dell as a brand
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| to do well in the monochrome lasers
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| | commands respect and trust, when it comes
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| category, with a good margin. Brother and
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| | to printers, it doesn't seem to get the
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| Samsung lag behind HP in this segment.
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| | same level of trust. Even their web based
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| Konica and Lexmark are next in line.
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| | support is below satisfactory levels.
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| Ink jets: The most popular ones
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| | 6. Lexmark: The only saving grace for
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| Ink jets, being the most widely-used
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| | Lexmark would probably be its repair
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| printers that they are, deserve special
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| | rating - a good score of 6%. Apart from
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| mention. That's why the Reader's Choice
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| | this, all other aspects score poor - be
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| survey chose to pick the top 6 favorites
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| | it reliability, recommendation from
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| in this segment:
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| | consumers or even technical support.
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| 1. Canon: Canon tops the list in this
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| |
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